FAQ
Here you will find answers to the most common questions.
Do you have questions, suggestions, or want to know what our services include? Our FAQs address and answer many of your questions. You can also contact us by phone, Monday to Friday from 8 am to 6 pm.
Your satisfaction is very important to us, and we work every day to offer you a consistently high-quality product at an excellent price-performance ratio.
To place an order
Should your desired item not be available, we offer the possibility to custom-make many of our products for you.
Please click here or contact our customer service at:
Phone: +49 (0) 5203/ 91 91 411
Email: order@wellington-of-bilmore.com
You will receive your invoice digitally via email, and as a registered customer, you can view your orders and invoices at any time in your customer account under "Orders."
Once your order has been received, you will receive an order confirmation via email. Please also check your spam folder.
You can reach our telephone customer service from 8 AM to 5 PM at:
Phone: +49 (0) 5203/ 91 91 411
Email: order@wellington-of-bilmore.com
To do this, log in to your customer area and change the details under the "Address" or "Account details" menu item.
Delivery and tracking
Within Germany, we ship with DHL.
Shipping costs (incl. statutory VAT)
Domestic deliveries (Germany): €5.90
Deliveries to other EU countries: €7.90
Deliveries to non-EU countries: €34.90
We also deliver to the following countries: EU, Switzerland, United Kingdom, Norway. For shipments to other countries, please contact us.
Unless otherwise stated in the respective offer, domestic delivery (Germany) of the goods will take place within 3–5 days.
For international deliveries, it will be within 5–7 days after conclusion of the contract (if prepayment has been agreed upon, after the time of your payment instruction). Please note that no deliveries are made on Sundays and public holidays.
Once your order leaves our warehouse, you will receive a shipping confirmation from us, as well as a separate email from our shipping carrier with a tracking number.
We ship our goods from various locations. Therefore, your order may be delivered in multiple packages. We will, of course, bear any additional costs.
Returns, Exchanges, and Complaints
Would you like to return your order? – No problem! Please fill out the enclosed return form
- Please enter your order number and your name.
- Stick the enclosed return label on the sealed package.
Don't have the return documents anymore? You can generate your return form online yourself.
Simply fill out the form and we will send you a free return label within 24 hours (this only applies to orders within Germany). Processing does not take place on weekends and public holidays. The refund for your return can take up to 14 days. Without a return form, we cannot guarantee a timely and correct refund.
It can take up to 14 days for your return to be refunded. If the return form is missing, we cannot guarantee a timely and correct refund.
If you have received a faulty or incorrect item, please return the goods in the same way as an unwanted item. In this case, please state "faulty, damaged or incorrectly delivered" as the reason for return. If the error or defect only appears at a later date, you can claim the affected item within the warranty period. Please contact our customer service for this:
Phone: +49 (0) 5203/ 91 91 411
Contact our customer service at:
Phone: +49 (0) 5203/ 91 91 411
Email: order@wellington-of-bilmore.com
Within Germany, items that do not fit or meet your expectations can be returned to us free of charge within 14 days of receipt of the goods, as part of our voluntary right of return.
Size and Fit
When choosing the right size, you can refer to our corresponding size charts. The respective size chart can also be found on the individual product pages. If you need additional help with choosing the right size, please contact our customer service. We will be happy to advise you and provide information on the individual items!
Our women's collection can be produced up to size 52 and our men's collection up to size 74. As we usually have no or very low stock in plus sizes, please feel free to contact us.
As a classic men's outfitter, we offer our male customers slim (sizes 94-126), regular (sizes 42-74) and stout (sizes 24-32) sizes.
Please understand that due to a higher fabric requirement, we will charge a 10% surcharge for sizes 58 / 28 / 114 and up.
One-off production
As we primarily produce in Europe in cooperation with competent small specialist companies, we can offer custom manufacturing for a large proportion of our items. Please note that these are not bespoke items, so we can only accommodate individual requests to a limited extent.
We cannot provide a binding delivery date, as this depends individually on the availability of the outer fabric and the current production capacity. However, delivery usually takes place within 8-10 weeks.
You will not incur any additional costs. You only pay the conventional retail price and shipping costs.
